Tikona — Worst service and loot

Address:

Mumbai City, Maharashtra

I have been complaining about the speed and connectivity issue from the past 2 months and no progress has been seen though a engineer had visited after many requests, due this problem I was told not to pay any bill until the issue is resolved and a waiver is applied. But, to my surprise my service has been suspended from yesterday due to non bill payment. The customer service executives are rude at times, there are also sweet ones but none solve any problem. Loss of internet means a loss of bread and butter for me. I am a freelancer and my office is the internet and due to this service by Tikona I had to miss out on some great project and also missed the deadline of one and when I told the customer executive that I will call for cancellation if this continues she replied saying if you do it we won't give you any waiver meaning I will have to pay the bill for the service that they have not provided at all. They act like goons at times. I want a strict action to be taken against them, they make false promises and behave rude to the customers. I request a compensation of whatever is suitable and apt. I want them to deliver what they promise to customers and stop fooling them.