Tikona — Worst service | |||
My Tikona customer id is [protected]. For 9 months I paid around INR 1600 + for the worst of worst service. It never worked really. Not for a single day I was happy with it. Raised multiple compaints and some one will come go upstairs see something and then same issue continues. So I applied for disconnect on 5th June 2014 and I got acknowledgement on 6th June 2014. They told you can use it for 10 days and there will not any charge but I asked for immediate termination. Finally they terminated it on 16th June 2014 and raised a bill of INR 1680 on 14th June 2014 !!. Now they are claiming the I have to pay this unless I will get a legal Action !!. WTF !! The new bill they generated is for the next month ( Tikona charges you for the next month, Its not post paid). That means the bill is generated for 15th June 2014 to 15th July 2014 and my connections was delibratly disconnected on 16th June 2014 after generated a BILL!! Does these guys have brains !! They should be sued for BIG Time. Let them send me a legal notice. I will show them the power of a consumer. I am not going to pay this at any cost and I will never go for TIkona or will never recommand tikona to any. User any provider but Tikona. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 10 Comments | |||
Comments
Dear Mr. Noah,
Greetings from Tikona.
With regards to our conversation on July 7, 2014, we confirm that your Tikona service has been terminated.
The services were used till June 15, 2014 hence you are liable to pay outstanding amount of Rs. 1, 688.40/- which includes payment for billing period June 15, 2014 to July 14, 2014.
Kindly refer below link and steps for making online payment:
http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
Request you to clear the outstanding amount to avoid the bill reminder calls.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to our conversation on July 7, 2014, we confirm that your Tikona service has been terminated.
The services were used till June 15, 2014 hence you are liable to pay outstanding amount of Rs. 1, 688.40/- which includes payment for billing period June 15, 2014 to July 14, 2014.
Kindly refer below link and steps for making online payment:
http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
Request you to clear the outstanding amount to avoid the bill reminder calls.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
VERY MUCH FRUSTRATED
HI Sir / Madam .
I took this Broadband connection in month of Oct 2014. BUt there was not a single day when i called unlimited times in customer care. They charged for 1 gb speed and gave me 512 kbps speed, maximum time there was low speed or no network . Even i asked to close connection. They didn't . Now they want are charging for the days when i didnt use this service. This Type of services should be ban in India . Companies like this are cheating and fooling public and . They just want to snatch money. Please help me on this and take a rigid action on this.,
I took this Broadband connection in month of Oct 2014. BUt there was not a single day when i called unlimited times in customer care. They charged for 1 gb speed and gave me 512 kbps speed, maximum time there was low speed or no network . Even i asked to close connection. They didn't . Now they want are charging for the days when i didnt use this service. This Type of services should be ban in India . Companies like this are cheating and fooling public and . They just want to snatch money. Please help me on this and take a rigid action on this.,
Pls dont use it
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I was facing frequent disconnection from the broadband.
I could not enjoy the surfing at least for 30 minutes continuously.
Contacted many times but still not resolved and no response from them.
I am very much frustrated in this regard.
I want to cancell. How can I pay the money for which I have not consumed.
GOK.