[Resolved]  Tikona — Wrong information and give mental torcher, daily problems

Address:Gautam Buddh Nagar, Uttar Pradesh, 201304
Website:www.Tikona digital network

Like every I m getting lots of problems in my internet service soo I always called Tikona like every day they always put me on hold like 30 mins and some times one hour or more then that one night I when I was not getting my login page so I called tikona and told there person whole thing but like always he said that he can't help me on that they actually never help they also say same stuff each and everyday so I ask him to transfer this call to his senior so after a while conversation when I beg him not when I told him when I start begging then he transfer that call to his senior and I had a talk with his senior MR.PATIL and told him everything again from the start and he takes my lots of time bit when I did tell him every thing hr told me that he will send senior engineer to my house to check that problem (as i already get lots of time false promises from tikona team ) so I ask that person many times. That the person that they are sending me is that a senior engineer or not I ask him three times that thing but he still say that he is a senior engineer every time so I tell him that if he will not be a senior engineer then I will gonna get 4month free service from there side he still tell me that only senior engineer will gonna visit then I said okay and disconnected the call and wait for there senior engineer to come but when he came he is an engineer I know that cuz he visited my house many times and i ask him for his post and he told me that he is just an engineer not a senior engineer and I also asked he on that same day he still give me that same answer soo as Tikona person's. Promise I want my 4month free service from there side but they are not giving it to me I told them lots of time about this conversation and I also mailed. Them but there is not revert from there side and they are keep sending me email and text messages for suspension of my account if I didn't pay them.for there service but why should I. I want my free internet for there wrong information that there person gives. To me they are keep calling me and giving me lots of stress and sending me lots of annoying text and emails that I really don't want I told them.lots of times that to not sending me but still they are sending me. TAKE SOME ACTION AGAINST THEM COZ I M SOO IN STRESS CUZ OF THEM PLEASE TELL SOMETHING TO THEM AND SOLVE MY PROBLEMS I WANT MY 4MONTHS FREE SERVICE FROM THERE SIDE
Was this information helpful?
No (0)
Yes (0)
Aug 24, 2016
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2016
Tikona Digital Networks Customer Care's response
Dear Adarsh,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.
Complaint comments 

Comments

Dear Adarsh,

Greetings from Tikona.

Please be assured that your concern listed June 17, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tikona Digital Networks
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    5782
    Pending
    994
    Resolved
    3611
    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
    View all Tikona Digital Networks contact information