Times Business Solutions — Money Charged and No Solution Provided since 5 months. Staff is Very Rude!

Address:

Nagpur, Maharashtra

This complaint is regarding an issue with my job portal I bought from Timesjob in September 2014. A serious issue was escalated the corporate team and the managers where I still am not getting resumes of candidates against the job posting I bought. I have paid the full amount before the services were started as that was a requirement. My account was created by Mr. Vinay Panchgham. On Oct 9th 2014 I left a msg to inform about issue i am facing.On 28th October 2014, my account manager (Vinay) came informed he has no solution to this issue. Since then, no one reverted back till November 1st 2014. I had to several follow up emails. On Nov 3rd 2014, I sent an email to cancel services and process refund. On 7th Nov 2014 I had a brief discussion with account manager and he stated 'i will send an email to corporate team, lets see if they can provide a solution else I can't do much'. When i questioned about the delay he turned rude and misbehaved with me. Hence, I asked him to leave my office. I escalated this issue to his manager, Mr. Umesh Bopche, who informed Vinay is the only person available in Nagpur representing timesjob, I need to adjust with him and seek help from him. I then escalated it to Umesh's manager Mr. Nilabh Kapoor. I had to follow up with corporate team for his response too. After several email exchanges, I perceived that times jobs is not providing a solution whatsoever and they also stopped responding to my emails. As I am not in the country, I asked my Hiring Manager to contact Mr. Panchgam to inform that ma'am will share the login details but only in a condition that we need an extension of services for the 2 months and 1 week we lost in solving the issues and yet we have no solution in hand. To add to my surprise, Mr. Panchgham clearly denied to help for the same. Inspite of several emails to the management and corporate team, there was no response to many of my emails which I feel is insulting.The conclusion I get is no one except Mr. Panchgam is representing times job in Nagpur and if he misbehaves with company’s in such a manner, management turns a deaf ear to the escalations. I can clearly presume Timesjob was only interested to get the amount out of Classic Recruitment Consultancy and none of the staff to manager's are being able to help resolve the issue I am facing since almost 5 months now. The only option left for me was to send a Legal notice where I either asked to provide an extension or a refund for the services. Hence, I request you to please follow up with this issue as I am really frustrated by their ignorance. Thanks.