[Resolved]  Times Of India — Amount not refunded in spite of repeated reminders

Address:

Chennai, Tamil Nadu

Had bought coupons for TOI and ET for delivery for an year in August 2013. However the time of delivery and surity that papers would be delivered always have been a question mark with vendors. Even the crm chennai fail to improve the service. Firstly the paper was started very late after the payment as well. Post complaining, it started but at 8.30 am. Who reads the paper at that time. Again post complaining the vendor got change and for a month or so it was delivered on time. Now, again suddenly the paper has stopped being delivered, and one good day a person comes and asks for coupon. We informed we were provided with one set of coupon which we have already given. He requested for duplicate coupon. Have asked the TOI team to refund the amount for both ET and TOI as anyways am paying extra monthly for both the papers now. They always fail to respond on this.