[Resolved]  Times Of India — DOT should punish vodafone company instead of punishing its customers

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, I bought a vodafone mobile prepaid card from my mobile device dealer of mulund, mumbai, india after submitting the required documents duly signed on 22.11.2011. I got it activated after 2 days after verification from concerned vodafone authorities. On 24.10.2013 I got an sms (don't even called me and informed) from vodafone stating that 'you have to submit your documents to your nearest vodafone gallery, otherwise service will be terminated'. And on the same day within hours itself my vodafone mobile services stopped. I submitted my documents on 26.10.2013 to your vodafone gallery in mulund, mumbai. They told me to wait for 10 days to get it activated. So I waited for 14 days, but nothing had happened. So I visited 2 times again to the same gallery, got a simillar reply 'very sorry, your number will be active within 2 hours'. But nothing had happened. Anyway finally it got activated on 16.11.201 (a long 25 days without mobile service to get my documents verified.). And above all my balance in account is nilled by vodafone. I contacted vodafone customer care and got a reply saying that 'DOT rejected my documents hence, number got disconnected. However after submitting fresh documents sim services are activate on 16/11/13. The balance from the prepaid account has been forfeited and won’t be carried forward.' Can anyone tell me where I am in fault... DOT should punish vodafone OR me. Can vodafone answer my questions... 1. How will I know whether the mobile dealer did / not submit my documents to vodafone?. If not how could they activate my number? 2. And if they did not submit the documents to you, why you did not inform me in the last 2 years period? 3. How much time did you give me to submit my documents? Why there is no oral communication to me in advance?. (Please note that I submitted the same documents which i submitted with local mobile dealer) 4. Why your person took 25 days to activate my service? So responsibile you are???? 5. I could not find a single mistake from myside, then who will compensate for my lost 25 days service and who will re-imburse my lost prepaid balance in my mobile number? And now I afraid that the simillar issue can happen with anyone or even with me again and dot will stop and my balance will be foreited even though I submitted all valid documents. Is it a way of earning additional income by vodafone. Why Vodafone who is keeping my documents made this mistake and not getting any punishment from DOT. DOT should punish vodafone for such an irresponsible behaviour? DOT punished me who is not in fault or not aware that my documents are not with vodafone. HOW CAN I RELY ON VODAFONE. In india no rule to punish such people????????? With Regards A sad vodafone customer