Times Of India (Femina Magazine) — Gift product not received

Address:New Delhi, Delhi, 110027
Website:www.femina.in

Date of incident - 25/08/2014
Reference Number - WS59945

Description -
On 25th of August, 2014, I subscribed to the Femina Magazine(Publisher : Times Group) in which i was assured a Haier Kettle.
As the subscription ended, no kettle was received.
After sometime, the company called regarding re-subscription to the magazine, which I totally didn't want as I was not please with their services, as the proposed kettle still wasn't received.
After repeated reminders on call, they sent a kettle which was the not one which was proposed earlier.

Resolution of Complaint
After many reminders and calls, the company still hasn't sent the proposed item.

I would like them to send the proposed Haier Kettle as soon as possible.

Further I am attaching the Email in which it is clearly stated that Haier Kettle is included with the subscription.
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