Times Of India — Non-delivery of times daily

Address:	Chennai, Tamil Nadu, 600041
Website:	www.timesofindia.com

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Subject: re: newspaper not delivered (Subscription no.[protected] complaint #1243857
Sent: sat, apr 23, 2016 9:49:19 am

Hi team,

The subject complaint was made on 16th april 2016 for suspension of newspaper delivery by the local vendor citing my subscription had expired.

However there is no response from your crm team and the related complaint was closed without necessary action on it. I was told that the complaint was closed and we will check with vendor upon calling and my call was addressed by saranya from crm team. There were no email/call/sms confirmation of the complaint closure. I am seriously depressed over the treatment on the issue. I insisted saranya to check and revert with proper response and promised that i would get a confirmation by this afternoon. But no response yet.. Kindly look into subscribers concerns seriously to retain and survive in the market.

Hope i will get a positive response soon.


Thanks& regards
[protected]