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Address:Jind, Haryana

R/sir Myself is Dr Rajesh Kapoor who brought the services from Times assisted Matrimony (a matrimony assistance from Times of India, simplymarry.com).I was initially contacted on phone from their side and was lured and impressed from their representative Mr. Gaurav and was told to buy their services worth Rs 5000 after which i was told to be provided with 40 profiles of bride of all of my five preferences in one month (10 profiles every week).I made an online transaction (order ID TM516985) and deposited the money on 19th oct.I was assigned Ms Poonam Verma as Relationship Manager, who were to assist me in providing the profiles.After that i waited for 12 days and I contacted them back regd the services. Only after my call she posted me a mail with six profiles only and that too with unmatched preferences .Next she called me with the words that they dont have enough profiles of my preferences.Then about after 25 days of my 1st day of transaction, i got a mail that my relationship manager has left the job and i will be assigned a new Relation ship manager in the name of Mr Ravi Kumar who called me and assured me to contact on coming monday.again I waited and a call was made to me on Saturday.My whole Month was lost in all their activiteies.I am a Doctor and I have somehow adjusted my month to made myself free for any arrangement If i had to made to meet the bride party.But all time was wasted unproductive.I was contacted again by Ms Neha and was told to start again.During all this, nearly 2 months were gone.Till date I have been shown only those unmatched Six profiles only.I asked for the refund as i now have lost faith and time.But their side has keep on wasting my time and never refunded the money.I had been contacted thereafter by Ms Jhilmil, Mr Shankar, and Ms Ritika.I have mailed them again and again requested multiple time on phone that I don't want to go legal and they should only refund my Rs 5000 back but not surprisingly they haven't resolved the issue. Sir It is not all about the money, I have been made fun of by my relatives and friends regarding this online partner finding concept.I have felt so embarrassed facing such nonsense again and again. I want to take a legal step against them and I wish that they must learn a lesson so that people like me get a sense of relief that No one can simply gets away after cheating you and playing with your emotions. Please guide me that How Strong Can I go in this regard. Thanks
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