Times Of India — Subscription not renewed

Address:

Mumbai City, Maharashtra

Hi! Am a very old patron of TOI and the subscription of my tabloid got expired on february 15 2015. I didn't receive any renewal calls from their end and when I calked them for the remewal I was assured that a person named Anthony would come to collect the cheque.. I waited for 2 days at my residence, called them agn and they gave me the same false hope..which made me wait further 2 days.. third time I called the same cust care girl who had assured the cheque collection came with a different reply i:e "Your account is closed". I asked why was it closed when the payment was always taken in advance..and if it was closed why did they make me wait 4 days in seperate calls in past. She gave me a complain number and hung up. I didnt receive any call. I called them again snd she said we cant assure when you would get a call as we are from subscription team and yours is a renewal issue. When I asked them to connect me with the renewal team, she denied it. After that spoke to another girl and told her the trauma i had to go through.. she assured it will be done asap. She called in the noon for the call verification (dunno what was her intention) and asked me "what is your problem "?. It was surprising as the same girl had heard my ordeal of renewal in detail. post verification she said it will be done in few days. I waited for a week. Called again and spoke to the incharge who too said that the account was closed but she will do the needful. Post that its been 5 days now still not a single call or solution over my renewal. except a futile strange call for verification. I am hugely disappointed by rhe subscription dept cust care ppl who have no concern over a readers subscription or calls, as never did they thought of reverting or admitting a mistake. Toi is a big newspaper..but sadly you lost a reader due to a very bad customer support.