Titan Company — Regarding a wrist watch

Address:Faridabad, Haryana, 121001

A titan wrist watch shown in pictures - 1 & 2 was purchased by me in january, 2014 from a shop at faridabad, haryana. The dial case of this watch from back side has been rusted badly within 2 yrs which is clearly visible in above pictures. Please inform whether it is under warranty period and is the liability of the world famous company to replace it or it is left on the fate of the individual customer who dared to purchase such a costly & a famous company’s watch.
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Dear Jha,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,

Steve
Dear Jha,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve
After consulting Mr. Puneet Malhotra, Time House, Titan Customer Service Centre, at 1C/61, Mkt No.1, NIT, Faridabad, Haryana, India, it was stated by him that watch is purchased about 3 years before and it is out of warranty as there is maximum only 2 years warranty is available for anything. Thus, you have to pay Rs. 700/- for changing this dial case and I can't do anything more.
Now, it is to intimate that such rusting has not been occurred during a day or month. It would have been started certainly before the expiry of the warranty and there is not any alert signal for all appliances/ items purchased by a customer before its expiry neither he will be able to visualize that if rusting started it will go up to such a bad shape that he has to run behind its customer care.
Therefore, now the decision is with the world famous company to replace its badly rusted dial case of such a costly watch or not? You can very well appreciate that this is a manufacturing/material defects of the company.

May please inform through mail at my e-mail ID.

A. K. Jha
H. No- 2230/49, Sainik Colony,
Faridabad, Haryana (India)
Contact No.-[protected]
Email ID- [protected]@yahoo.com
Dear Jha,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile
to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve
Dear Jha,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,

Steve

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