[Resolved] Titan Company — Titan octane men's watch

Santosh Alagarswamy

from Pathardi, Maharashtra

Address:

Pune, Maharashtra, 412105

I have purchased watch though snap deal... When i open it after few days the watch is not in running condition. So i went nearst titan showroom and shown the product, they denied to give service to online purchase items so i went another showroom again got the same answers from them. Even i called snap deal they telling u have to contact with titan showroom only. Now what should i do... Showroom names are world of titans and just in time chinchwad pune.

Thanks with solution for this
Santosh. A
[protected]

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Jan 8, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Titan Company Customer Care's response Dear Santosh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve