Titan Company — Watch - same problem persist after repair | |||||
I purchased titan watch from titan show room on 12/05/2015 against bill no:[protected]. This watch within 2 month stopped and i have given for service center. They taken for service and returned back after servicing within 10 days (As per service center - complete machine changed of watch). After servicing again this watch stopped after 4 months and again i given to service center for repair. Second time i asked to service center to resolve the problem permanently or replacement of new watch. They denied and said ; your warranty covers for 2 years and we will give the free service for 2 years. I argued with titan service center but they didn't replaced. They said;problem will not come again. Service center again changed the machine and taken time for 10 days. After second repair also, this watch stopped within 1 month time period of second repair. I went to service center for replacement. But they registered as a normal complaint and they misbehaved with me badly. They said, we will replace for 2 years up to warranty period freely. I told them to keep with service center and i will complaints in consumer court. But they have taken easily. Even though they have not worried from consumer court. They said, we are brand titan, so no body can touch them. I want to replaced with new watch. I have faced already major problems from this watch. I hope your forum will help to me as a consumer. Was this information helpful? | |||||
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Titan Company customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
My mail id is [protected]@yahoo.co.in
Contact no is [protected]
Contact no is [protected]
Dear Vimal,
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile
to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve