Titan — Complaint Regarding Contact Lenses From Titan Eye Plus

Address:

New Delhi, Delhi

Complaint Regarding An Experience With Titan Eye, Lajpat Nagar, New Delhi. This is to inform titan eye plus about a recent misbehaviour of the store mentioned above. My son had to buy a pair of contact lens and because of our family's previous purchases with titan eye plus's "good quality products". we went to the store.. eye sight testing was done nicely. and the representative took our order and recommended baush and lomb contact lenses. we got a 6 monthly pack of those contact lenses. and went home. but when my son tried those lenses. his eyes were reddened and he was'nt able to see clearly.. We called the store about the issue. and they told us to have a visit to the store. when we went there. we had to wait for a long time because some other customer had to get their eye sight checked, (Even though the testing room was empty at that time).. after a long wait. my son was called in to have the lenses checked.. but the doctor just ignored the fact that he was having any problem. . after a long talk of explaining the staff about the lenses problems.. we were misbehaved my the staff and they asked us to get a refund and buy lenses from some other place. (without even looking for a solution to the problem).. after some more minutes of talking.. we asked them to atleast consider giving some other lenses which could solve the problem... on asking about 10 times. one of the staff members gave O2 lenses, which were perfect for my son's eyes. we thought of purchaseing them.. but the staff said that only 3 months lenses are available and the rest 3 months lenses will come in 3-4 days. we agreed to that.. today, after a week. we got the rest of the lenses and had to pay an extra Rs.500 because of the price of the latter product.. with the payment being made. and lenses being taken.. the staff still did.nt give us the bill for the same. now they have asked us to come another day for the bill. It has been 3 times we have visited the store and again the staff has told us to get the bill on another day.. Really dissatisfied with the kind of treatment being made to us, I would like titan eye plus to kindly look into the matter or else we will be forced to approach some legal actions against the retaining of bill and mistreatment. Really Disgusted With Service. We have been loyal customers of titan eye for about 2 years, but this kind of treatment is very discouraging..