Titan — Dial of 10 months old watch is now discolored and unable to use

Address:Kottayam, Kerala

Hello, Hope someone is reading this... I have a Titan watch under warranty. Its dial got discolored after 10 months o[censored]se, took it to World of Titan, Kottayam, Kerala. He said, he has ordered the dial under 'order number 955' to the Cochin titan showroom, but even after 2 months, there is no solution. He said the delivery is not made, and I dont know whom to approach to get this done. Can you help me in this regard. Please let me know if further details required. Babu Kurian [protected]
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Dear Babu Kurian,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 18/10/2014 and the ticket number is as follows :677712. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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