[Resolved]  Titan — Employee using customers details to text women

Address:Dakshina Kannada, Karnataka

This horrific incident happened in City Centre Mangalore Branch of Titan. I want to bring this serious notice to your management. One of your staff boys are using customers details and phone number to text girls. They gave their numbers to get notified about their watch repairs. But an acquaintance of mine received remarks from this store keeper of yours. Please look into this problem before the matter is taken to consumer court. The branch manager will also be notified shortly. This is a serious issue and we want action. [6:53pm, 22/04/2015] ‪+[protected]‬: I c u some time.. so ere eni ere yanla said du so I shokd [6:55pm, 22/04/2015] ‪+[protected]‬: Ur looking so sweet [7:59pm, 22/04/2015] ‪+[protected]‬: Wait shirt [8:00pm, 22/04/2015] ‪+[protected]‬: U got it [8:01pm, 22/04/2015] ‪+[protected]‬: It's k friend [8:01pm, 22/04/2015] ‪+[protected]‬: Wr Ru frm [8:01pm, 22/04/2015] ‪+[protected]‬: I'm wr Ru stay [8:03pm, 22/04/2015] ‪+[protected]‬: Surthkal nd u [8:04pm, 22/04/2015] ‪+[protected]‬: Wts Ur name [8:06pm, 22/04/2015] ‪+[protected]‬: Ru buy [8:07pm, 22/04/2015] ‪+[protected]‬: Busy [8:07pm, 22/04/2015] ‪+[protected]‬: Sweetheart [8:07pm, 22/04/2015] ‪+[protected]‬: K [8:08pm, 22/04/2015] ‪+[protected]‬: K Wts Ur name tl me [8:42pm, 22/04/2015] ‪+[protected]‬: U interested me [8:48pm, 22/04/2015] ‪+[protected]‬: What happened
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Complaint marked as Resolved 
He doesn't appear to be an employee. He states he was a customer.. But it's still a concern that how these details get carried across.
Titan Company customer support has been notified about the posted complaint.
Complaint comments 

Comments

Please confirm if he's your employee or not..
Dear Movinsq07,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Movinsq07,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve
Dear Movinsq07,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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