[Resolved]  Titan Eye — Bad Quality Lenses, scratches in less that 3 months.. no responsibility shown by Titan Eye

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have been a loyal customer of Titan Eye since almost 4 years now. With all my family members endorsing to Titan Eye for their spectacle needs, I put a lot trust in this brand and have recommending this to others for a long time. This trust and loyalty received a rude shock when I purchased a pair of glasses from Titan Eye showroom from Sector 18 market, Noida (G-7 & 7A, JOP Plaza, Plot No.2, Opposite Mcdonald's, Ashok Marg, P Block, Pocket I, Sector 18, Noida, UP 201301, India). I purchased a Tommy Frame with Titan Lenses fitted in them, which were highly recommended by the Sales personnel as being at par with Essilor lenses (which I have been using since past 3 years with impeccable quality). The lenses developed innumerable scratches in less that 3 months, and have almost become unwearable. This is very unexpectated from a product of brand Titan, more so they being quite expensive (these one in question cost almost 4, 000/- INR). My complaint was brutally turned down by the showroom staff with an excuse that there was no guarantee provided for scratches. My repeatedly telling them that the spectacles belonged to an elderly lady (my mother), who in no case had shown carelessness while handling and cleaning the lenses, was outrightly rejected and turned down by the staff. I now look forward to the company to take a note of this and help me rectify the problem, in order to re-instate my faith in the brand. Purchase details are as follows: customer Name: Mrs. Renu Goel Unified Loyalty No.[protected] Invoice # BHG0037400 Book # 748 Invoice Date # 12/03/2014 Item Code # STCTRHB (Rs. 1948 x 2 = 3, 946) Thanks Sankalp Goel [protected] [protected]@gmail.com