Titan — Horrible and painful experience with spectacles bought from Titan Eye Plus

Address:

Bangalore, Karnataka

Dear sir/madam, Invoice No. : BAC0046869Invoice Date : 10/03/2014Sales Order No. :TIND055834My
first experience with Titan Eye+ went horrible. Seeing the awesome
looking showroom in Indiranagar, bangalore I chose to give it a try and
buy new spectacles from there as I was thinking for long to change my
old one which I have been wearing since last 8years(it was from GKB and
it still looks good and works fine). I got my eyes checked by a guy and
decided to go with a frame and glass for which I paid Rs.6391.00.A
girl took measurement and I was told that I will get my specs after few
days. After collecting the specs I realised the frame temples are not
adjusted as per my need(which is generally done and altered accordingly
in other shops). So I wondered what the measurement that girl took for.
And also my right eye was feeling really uncomfortable. I went back to
the shop next day and was told that adjustment of the length of the
temples of the frame is not possible, however little bit bending is
possible. And I was told regarding the discomfort, that it will take
some time to get adjusted. I believed so. After two months
of pain and hoping to get adjusted with the specs I ran out of patience
and went back to the shop. [By this time I found that my right glass
has some area where the power changes and makes it impossible for me to
see things clearly when I am looking sideways. So it was clear to me
that there is something wrong with this glass while my left eye was
totally comfortable.]So that day my eye power was checked by a
lady again and after few hours of waiting I received my specs and they
just straightened the frame which was curved abnormally before. Now at
least my ears were not paining. But I still felt uncomfortable. I went
back after few days and found the person who checked my power at the
first time. Now this time I was sure about my wrong glass and explained
it to him. He checked my power again. After few hours of waiting there I
received my glass in exactly same horrible condition(curved again). I
was really disappointed and expressed my concern. Now to my surprise he
tried to make me believe that this is just the issue of power adjustment
and nothing wrong with the glass and it always gives trouble to eyes
when we look sideways and I should look straight all the time. *ARE YOU
[censored]ING KIDDING ME??*. I have been wearing spectacles since 1999 and
never had this kind of horrible experience. Not even with the cheap
roadside shops.I am Bio Science graduate(imagining what
can happen to ignorant people) and have the knowledge of how vision and
glasses work. So thankfully I was not fooled by his manipulation and was
adamant to not to leave with the specs unless my issue is solved. He
then took the glass and told me it will be taken care of and will be
given to me after few days. I went back after two days or
so and found the lady again. After receiving the glass I found nothing
has changed. But the lady told me that the glass was scrubbed to make it
better. And I was requested to wear it again for a day and give my
feedback. After one more painful day I thankfully received a call from
the lady asking for my feedback and after knowing that I am still
feeling uncomfortable she agreed to process for the replacement. After
few days I received the sms that my product is ready. Now this time I
get the proper glass and has been feeling comfortable from the very
first moment. That is the way it should be.After asking what was the issue with the glass they finally revealed that there was some peripheral mistake in the glass!After
taking so much money from customer you can't even provide a correct
product and on top of that your personnel try to misguide the customer
at the price of their health. Now who will pay for my painful and
uncomfortable 3 months? And for the time I have wasted and got
frustrated just to get correct product which I have already paid for. I am not going back to any Titan shop again and also will not my family and friends. Thanks & regards, Swati Sengupta