Titan — matter regarding the sms from ur end;

bharatharajan

Address:

Thrissur, Kerala

I had given one watch for repair on 20.12.2014 at pineer towers cochin. marine drive branch. ref id. is 1214ASQQ317B176B DT. 20.12.14. after iI got a sms from u that ur watch for service will take some more days. but yesterday i got sms that watch is ready for dispactch. today i went and asked they simply said that that is mistake from our head office Banglore. this was little difficult for me becuase i had travelled long journey fromGuruvayur to kochin. please make necessary arrangements to get repair soon. hope u understood my cituation. I never expect such a incident from ur place. please do the needful. thanking you,

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Titan Company Customer Care

from Pune, Maharashtra

Verified Support

Dear Bharatharajan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve