Titan — No care to customers

Address:

Khordha, Odisha

I had bought a titan spec from Bhubaneswar saheed nagar shop on 10th may 15.they had assured me if any scratch comes they will replace it.I ordered and got it delivered same day because it is powerless.when I was buying I saw a gentleman arguing with titan personals saying they are not replacing something.but more then that he was shouting because he had left his spec there and waiting for their call for 2 months and they were never giving any information to him even by phone or when he came their few times.I thought sometime it happens and bought mine. After they delivered my spec I found scratches on frame which was made while fitting glasses.They said they will replace and I can come any time within warranty period. I went with the spec.after few days I got a scratch on glass.I gave it at titan saheed nagar on 24 may.but I had no receipt.my mistake I had lost it.they received it seeing duplicate bill and verifying it.they said they will inform me soon how to deal with it. I got no call from them ever.then I went to them again on 20 June, they said scratch is big and I need to pay.I paid for a new glass and they promised to deliver next day. Since then I have called them 3 times till now and they are saying they will call me back but they are not. I am surprised it took 7 hrs to deliver my new spec after making it.but I don't know how long it take to change a glass without power!! More then that they don't care even to inform if it is going to be late or some problem. So titan knows to sell not to give service Dr Nilamani Patra [protected]