[Resolved]  Titan — Pathetic Repair Sevices

Address:Gurgaon, Haryana

I gave my Titan watch to be repaired in one of the Outlets in Gurgaon (MGF Mall), as it had a broken glass, It was told to me that the glass is currently not available and the watch needs to be submitted, It will be sent to Banglore and the it will will be repaired and will be given back to me. The TAT committed was of 25 days. I agreed to the same but to my surprise it was informed to me after 1 month that we are unable to get the watch fixed and it will take another 7-10 days. If this was not enough after this time of 10 days it was informed that bthe watch cannot be repaired as the glass is not available even in Banglore(The best company in India, cant arrange a dial glass). Then further it was told that please give us the bill copies and the warranty card details so that a depreciation price can be calculated and a new watch can be given. I did the needful though I never wanted as it was a gift from my mother. After all said and done they have the watch and I am empty handed for last 2 months as i submitted the watch on 1st June 2014. This is not how a professional company works and humiliates their customers. Very poor after purchase policy. You forget the customers once the watch is sold. till date no resolution after several follow ups. Can i get a resolution for this or should I think that I have gifted the watch back to Titan?
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Anurag Raghuwanshi,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Anurag Raghuwanshi,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve
[protected]@gmail.com

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