[Resolved]  Titan — recredit of encircle points debited for no benefit

Dear sir I have purchased a Men's wrist watch from Titan Exclusive showroom at Garg Arcade, Main Road, Trimulgherry, Secunderabad, Telangana state (product doc no.[protected], Invoice no.[protected], variant no.NE9469NM01J, DESCRIPTION -DC747) for Rs.6995/- less 20% discount of Rs.1400/- and enclrcle points debit of 500 points for Rs.500/- and the Net cost is [protected]=Rs.5095/-.on 13.08.14. However, I have exchanged the watch on 16/08/14 and purchased another model of watch (Product Doc no.[protected], Variant no.NB1567KM02, DESCRIPTION-DA918) for Rs.8400/- minus discount of 40%i.e.3360/- and for a net of Rs.5040/-. But the show-room sales people have not reduced the discount of Rs.500/- (Encircle points debited from my Encircle card no.[protected] and informed that Encircle points benefit is lost on exchange. Even though, 500 points are debited from my card, I could not get any benefit. I am really wondered what mistake I have done to lose the benefit of Encircle points. I have only done exchange of watches but not any crime. Why should I lose my encircle points given by your own management. Exchanging the items for some or other reason is a routine matter in any show room for which customer should not be troubled or penalised. Its not a matter of Rs.500/- I lost but its a matter of customer belief and customer satisfaction at stake. I am a loyal customer of Titan brands for last so many years. But I am really suprised why the Titan management has taken such wrong policy. Hence I request you to consider my claim and recredit the 500 points to my encircle card no.[protected] which will definately increase the respect for the esteemed Titan Organisation. Hope you will react positively Awaiting a positive and early reply M.V.S.S.S.A.V. Prasad Sikh village Secunderabad. Cell No:94403 84163 E-mail;[protected]@hotmail.com