[Resolved] Titan — Service Delay | |||
Hi Titan Team, I gave my Titan watch for service (Ref ID:615AS0071B1477) on June 8th. Approximate return date was given on 18th June. Now Its been more than a month, I'm still waiting for my watch. I already sent a mail to titan help desk, didn't received any proper mail back. When I called the Titan service centre, where I gave my watch, they replied that watch is still in company and yet to be serviced because some component is not available. I don't know, how come big company like Titan doesn't have some spare components for their products. I can't wait any more, I need my watch back within a week with or without service. I gave my watch to you guys because it comes under warranty, else I would have given it in some local service centre, where I would got it back sooner. I'm highly disappointed with this kind of service., never expected from you guys. Do the needful ASAP. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Vignesh Karthik Natarajan,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
As per our records, your complaint was already registered with our call center/help desk team on 09/07/2015 and the ticket number is as follows :870512.Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve