Titan — Titan Edge Model No.:1290SM01 - M944 Edge Watch Dial Problem since 23.09.2012 _ Regarding.

G. CHANDRA SHEKHAR

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Dear Sir / Madam, I (G. CHANDRA SHEKHAR) am purchasing titan watches (customer) since 2004 to till today. I purchased Titan Edge Model No.:1290SM01 - M944 Edge Watch from "POINT TIME" Dilsukhnagar, Hyderabad bearing Tax invoice No. 830923 & Doc. No.[protected] dated:21.11.2010, 20:08Hrs. & Old Loyalty No.90670777. I got problem with titan edge watch dial (faded / wornout) since 23.09.2012 & I went several times to "POINT TIME" regarding titan edge watch dial problem till now there is no use to solve my problem. They told that we will place the order & enquired other outlet of titan world & they told me that edge watch dial was not available. So Kindly do needful to get my titan edge watch replacement advice or get my problem to be solved in warranty / free of cost as earily as possible. This is for your information. My email ID : [protected]@rediffmail.com My Mobile No.: [protected] Thanking you, With Regards, G. CHANDRA SHEKHAR ([protected] / [protected])

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Comments

Amit Ahi

from gurgaon , Haryana

I purchased a new watch model no R811-Edge on 06/08/2011 thinking that it will be durability. After 3.8 years, the dial digits on fell off. I gave a complaint of customer complaint regarding this manufacture defect. They stated that they will fix the watch free of cost but now shop name Helios and Mr Rajnish are saying that you have to pay for the watch dial.

Mr Raj (Mobile no [protected]) from Titan has declined to provide replacement free of cost. I think this is poor service even after accepting manufacture defect customer has to bear the cost of the spare part.

I have 25 year old Titan watch that is working without any issue even now. The number digits still stick to the dial.It is hard to believe that Titan providing this kind of poor defective product now and expecting customer to pay for manufacture defect.
As per Mr Raj, I can do complaint anywhere they do not care. I have the call recorded for reference.