[Resolved]  Titan — watch Glass broken

Address:Coimbatore, Tamil Nadu

Sir, I having the SONATA 30m, 1013 YAA brand watch. Since the Glass broken I have gone to your service centre at D.B. Road, R.S. Purim, thrice. In the service centre they have told that there is no Glass available to this brand and they asked to handover the watch and it will take 15 days time. I asked that I am ready to pay the glass price after it will come inform me and I will come back and fix it. They told only by sending the watch they will fix. I have also asked spare watch till that time. But they told that there is no such facility. Then I returned. Few years back I have gone for the same problem but they have attended within half an hour. Now they have drag on. Hence you are requested to solve this issue immediately.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Jeganathann,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Jeganathann,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve
I have bought Titan 9010SL03 watch and within few months of purchase it's glass get broken for 3 time and every time it cost 1000 bucks with 1 months time. Please solve my problem

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