[Resolved] Titan — watch stopped working within 6 months of purchase | |||
I have purchased titan ladies watch Model no.24809M. The watch stopped working, I submitted to the titan shop for repair on 6 September 2014, but have not received back my watch yet. It's been more than a 1.5 months, and even after regular calls and visit to the titan shop, I have not received any appropriate response. Can I please know why such a delay in the sevice and when am I getting back my watch. Hope to receive a quick reply. I have mentioned the shop details below. Thanks. shop: Ankur general stores, Agashi road, Near railway station, Virar west, Thane 401 303 Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
And here is what was just not expected. The watch was returned after 2 months by the service center and within 2 weeks of return, I stopped working again. So this kind of service is been provided by you? Really appreciate. And after giving back to the service centre, there is no update from last 2 weeks. I think I should give up on Titan. No more complaints gonna be there from my side. Nor do I want the watch. Thank you very much!
Dear Brionie,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Its more than a week since I have written to you.
And not proper answer is provided to me.
And when I tried to contact the shop, they were informed by the customer care Nitin that they had word with me.
Where as I am not aware of any such conversation.
Can I please know why such confusion is been created?
better provide correct information or will need to report the issue to consumer court.
I am really pissed by the customer care response.
If a product stops working within 4 months of purchase and takes more than 2 months to repair, why the hell should we purchase such a product. And what assurance do we get that the product wont stop working again.
Really a very bad quality of product and a very very worst service.
Thank u so much for a really good experience.