[Resolved]  TNSTC — Bus unavailable

Address:Madurai, Tamil Nadu

I have reserved the SETC bus to travel by 07:45am from Madurai to tirunelveli and i'm was waiting with my Wife from 07AM onwards at service pick up point station. The Bus ID is 1314 and i was waiting till 8:15 am. Then i went to the Enquiry department and asked for the bus details. I was informed to go to the Platform 1 where the SETC booking office is available, I went and gave the ticket and the information but the surprise part is I was informed that the BUS IS NOT AVAILABLE SINCE IT IS NOT UNDER THE RECORD” it is really shocking and amazing, I laughed and asked the worker that i have BUS ID, Transaction was made, ticket was booked, PNR number is available but simply he said BUS IS NOT AVAILABLE. I asked his name but the Person said he cannot tell his name because he might get in to trouble and he is begging me no to ask the name. I tried to take a photo of him but he refused. Then i came to the last platform where the Tirunelveli buses will arrive and asked the counter people he then with the kind hearted went to another Tirunelveli bus conductor and asked him to take us since the bus dint come. That bus conductor said he need signature from the Authority so that me and my wife can travel in that bus using this ticket. Again i went to Platform 1 and explained the same to the booking person in the counter and refused to sign in that ticket. Then i came to the Last platform and explained the same to the Officer, he then laughed after hearing all this and requested me to take another ticket and to travel in different bus. Since i was going for my Thala diwali celebration to Tirunelveli i took tickets finally and boarded another bus. I have ran two times from platform 1 to last without any positive answer and wasted nearly 1 hour by making my wife sitting alone in the bus stand which i felt pathetic. Let me ask one thing, if this happened to any one who is a relative to MP or MLA or COUNCILOR or to HIGH LEVEL PERSON will the same response be provided. I got really pissed off and frustrated and i called all the Customer care no and SETC Service no to complaint on this but they gave lot of different different no to check with. No one is ready to give proper answer instead they tried to avoid me and to redirect to wrong person. I tried more than 1 hour and got tired of calling them. I need to get a proper response for this and i need a refund of my money.I have lost my reservation amount Rs.296, running all the way through platform 1 to last, time waste, energy waste. This is one of the very bad services in SETC corporation.
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Aug 14, 2020
Complaint marked as Resolved 
Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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    Tamil Nadu State Transport Corporation [TNSTC] Address
    Head Office, Thiruvalluvar House, Pallavan Salai, Chennai, Tamil Nadu, India - 600002
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