Tolexo — Commitments fail regularly, not ontime delivery

Ashutosh86

from Chennai, Tamil Nadu

Address:

Gautam Buddh Nagar, Uttar Pradesh, 302016

I orderd a item on telexo. (Order no - tod[protected] next day i got a mail, your order shipped. They provided a wrong courier doket no (Awb[protected]. Daily i called and mails but same reply i got "we come back you soon withi in 24 hrs". They mailed a link to track order. When io checked,, daily shiiping date changed. After 5 days no any satisfactory reply by concern team.
Item not delivered nor any status updated after 8 days.

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Comments

Tolexo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Sharma,

Greetings from Tolexo.com !

Please accept our sincere apologies for the delay in service.

We have checked in our system and found that your ordered item has been delivered to you successfully.

Also, please be assured that we will improve our services and you will not face such issues in your future transactions.

Please keep coming back. We wish to serve you again.

Best Regards,
Ashish Piplani

hkc8306

from Ernakulam, Kerala

Got message that the product arrived ernakulam, but not despatched yet

Tolexo Customer Care's response, Jun 18, 2016

Verified Support

Dear Customer,

Greetings from Toleox.com !

We apologize for the inconvenience caused to you. We hope that your query has been resolve. If your
query is still pending, please feel free to contact us on support@tolexo.com or you can also
contact us on our customer care : 8282828282.

We wish to serve you better.

Regards,

Ankush Kumar

Sheik Ameer

from Bengaluru, Karnataka

Tolexo — Product not delivered and refund process not initiated.

Hi, I have placed the order on 10th May (Your Order #TOD[protected]placed on May 10, 2015 3:19:51 PM IST) but I haven't received my project. Sent multiple mails but no use. Please resolve my issue and initiate fund asap.

Tolexo Customer Care's response, Jan 28, 2017

Verified Support

Dear Mr. Sheikh,

Greetings from Tolexo.com!

We would like to inform you that your complete amount has already been successfully refunded into your bank account. Hence, we are closing your complaint from our end.

Please keep coming back, we really wish to serve you again.

Best Regards,
Ashish Piplani