Tolexo — Delay in delvery and violation gainst customer polcy

Address:

Kanchipuram, Tamil Nadu

I have ordered item on jan 10. I used to check on daily basis, it keep on shows processing. Jan 14 i mailed them about delivery status. They replied by jan 30 Meco digital clampmeter will be delivered due to out of stock. First of all, if they don't have stock, they shouldn't allowed their system to take purchase order. Even i waited till Jan 30, then again i mailed them to deliver. They gave shoch answer to wait another 20 days. I got tensed and mailed to cancel the order via email. Email confirmation stated within 5-6 working days product will be delivered. 06/02/2015 is the last day fro amount refund, i checked bank details. I shocked, they mailed product has dispatched and will reach within 5-6 working days. I really fed up with sadness. I don't know what to do. Tolexo thinks customers are useless.