Tolexo — Not response and undelivered product

Address:Bangalore, Karnataka, 5600067
Website:www.tolexo.com

Hi, Order No : TOD[protected] We have ordered "UM PF Night Splint, D-08" on Sep 29, 2015 for my mother as she is having severe foot pain. When i check the order status it says that " Order Confirmed by Seller" but have not being dispatched yet. I have mailed multiple times to your support team([protected]@tolexo.com) and have got no satisfactory response. Have also telephoned multiple times but before they could respond(always response takes 7-10 mins for them to analyze the situation) call always get disconnected(don't know whether it is done purposely). Therefore have not got any satisfactory response since 2 weeks. Please kindly help. We need the product as soon as possible as it will help my mother leg problem. Therefore either give a proper response otherwise kindly refund the money. Thanks and regards, Manu
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Dear Manu, Please accept our sincere apologies for the delay in service. We have tried reaching your number but we haven't receive any response. We request you to share the suitable time of calling/ alternate number, so that we can discuss the above raised issue for further actions. Best Regards, Ashish Piplani

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