tolexpo.com — Misrepresentation of products on their website/contradictory statements by the support team

Address:

Khordha, Odisha

Instance-1 Dear Shyam Sundar Naik, Thank you for shopping on Tolexo.com. We regret to inform you that we are cancelling your order #TOD[protected] placed with us on 12-May-2015 because Tolexo Initiated Cancellation due to Product Unavailability with the seller. We deeply apologize for the inconvenience caused. If you have already paid for your order, we will be initiating the refund which would get credited to your account in the next 7-10 days. Your ordered items Item Sku Qty Subtotal Taparia F-Clamps(Light Duty), FC15-250 T04TAP0541-04 3 Rs. 1, 734.00 Subtotal Rs. 1, 734.00 Discount (CPZGUTX20) -Rs. 346.80 Tax Rs. 72.83 Grand Total Rs. 1, 460.03 Looking forward to serve you again. Team Tolexo Instance-2 I placed order for Black & Decker KW712 - Rebating Planer vide Order #TOD[protected]placed on June 10, 2015 3:21:19 PM IST) . But, the support team replied to my e-mail as under Dear Sir, We apologize for the inconvenience cause to you but our concern department has check the product with all the vendors but we are unable to deliver the product due non availability of the product. The inconvenience caused is regretted. Hope to serve you better in future! Regards Varsha Aggarwal Tolexo Customer Service Team But, when I searched in their website again found the product from the same Seller "OPG" with buying option. From the above instances, it is clear that Tolexo .com is regularly creating problems to the buyers/customers by wasting their valuable times. If the products are not available for selling, why they are not reflecting the same mentioning as "Products sold out" ?. I, therefore, request to impose banning on the Tolexo online shopping Pvt.Ltd.