Tommy Hilfiger — Defective product-need refund

Address:	New Delhi, Delhi, 110017
Website:	www.tommy.com

TO WHOMSOEVER IT MAY CONCERN:

This is in regard to a watch, which I had purchased on 16th August 2014 from Shoppers Stop Ltd, MGF Metropolitan Mall, Saket, New Delhi- 110017 .
Apparently it was my birthday gift so supposedly I wore it on 27th Sep 2014 and figured out that watch is not working. Hence I went to Titan Company, DLF Courtyard Mall, Saket, New Delhi-110017 assuming that it would be some minor issue with it, probably cells would be weak.
But to my surprise, I came to know that machinery is corrupt and product is defective. I requested for product replacement but unfortunately nobody was ready to take the ownership of it. Hence I submitted the watch to the Titan care on approx. 29th Sep 2014 or 30th Sep 2014 for the first time.
After 30-45 days, I got my watch back assuming that now nothing would go wrong with the product.
However it did stop again . I do not remember the timespan but almost after 3-4 months of its first repair. Later this process never ended. It had become more of a regular visit to Titan care for the same issue again n again.
On 21st April 2015, product was again identified with corrupt machinery and then for the 4th time, I submitted it to Titan care on 2nd Feb, 2016.
Everytime, the time span was 30-40 days as per company policy to rectify the issue of the watch. In short for almost 160 days my watch was at the service centre.
Model of Watch is NTH1781215J (TOMMY_H) worth RS. 9600/-

I have already wasted so much of my energy and time in this matter, so many follow ups. Highly disappointed and dissatisfied. No Co-operation received at all. In no sense, it is customer oriented. This 16th Aug, 2016 warranty would expire and then situation would be more miserable as I would end up paying every 4-5 months as product is defective. Request your co-operation and support. I hope you would understand it this time.

Request you to please either replace it with a new watch or if possible refund me my hard earned money. I would be really thankful else I would have to take some firm action against the company/brand.

Account Details for refund:
1.Account Holder's Name : Sudha Saini
2.Account Type ( Savings/Current): Savings
3.Bank Account Number.:[protected]
4.Branch Name- IFSC Code: HDFC0000683