[Resolved]  Tommy Hilfiger — Watch

Address:560047

I bought a watch about 6/7 months back from Tommy Gurgaon. It got spoilt within 3 months. I gave it for repair, again got spoilt within a month. Second time, Tommy Hilfiger Bangalore took almost a month to repair. AGAIN got spoilt. After calling a million times, and speaking to the store manager (Ishita); I do not get a response from them. So basically, I have been watchless for the past few months with no response from anyone. Waste of Rs 8000. I am so frustated right now, I may just end up going to the consumer court if I don't get a response from them. They aren't even ready to assure me that they will replace the watch; and this is all during the warranty period. Tommy should shut all its stores in India if it can't handle customer service,
This is the Tommy store in Forum mall, Koramangala.
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Aug 6, 2021
Complaint marked as Resolved 
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Dear Aakriti,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Aakriti,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,

Steve

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