[Resolved]  Tommy Hilfiger — Watches

Please do not buy TH watches. If you are lucky then its ok, if you are not and the watches develop any problem, TH in India will take min 50 days to repair. On top of that, TH people will commit you something which they will never fulfill forget about them even bothering to give you a call back I bought a watch in 2014 from Helios, Bhubaneswar, Odisha, which develop problems many times and finally Helios suggested that the entire mechanism be replaced, which would take 45-50 days. When I was contacted by TH officer based in Bhubaneswar (in response to my complaint on TH website) I was committed replacement of the Watch with equal value TH goods if same was not back in next one week. The watch did not come back within a week for sure. . Have intimated to him and Helios already that I am not interested in keeping any TH product and would never go for one in future as well. Mr TH Officer (Kunal or Karan) has not bothered to call back since then TH /Helios may keep my watch

Cheers

Vijay Mathur

Dear Vijay Mathur,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve