Toshiba India — Led tv 32pt200ze

Address:

721607

Dear sir/madam,

this is to inform you that recently i have been coordinating with jeeves consumer services, care of maya electronics, phone number [protected], for my toshiba tv 32pt200 ze, which is having a problem with its panel (Toshibe service request number tiplsr9h0016056)
a technician came to my house to check on my tv on 13/9/16, without having informed me earlier.
there after he is asking me about the photo copy of the invoice, which i have sent him via wats app (As per his request), since he did not tell me about the requirement of the same earlier.
yesterday, on 15/9/16, at night the service centre gave me a call and started telling me that i did not give him the photo copies of relevant documents, for which he is closing my case. Inspite of the fact that i have sent him all the documents and pictures (Tv screen, panel) via wats app, at his verbal request, he has behaved very rudely with me for no reason.
request you to please help me with the situation and solve the problem with the tv at the earliest.
thanks and regards,
somnath adhikary,
contact no.[protected],
mail id:- [protected]@gmail.com

(Tv invoice and warranty details:-
invoice date:13/5/2014, invoice number: fe5617/14-15/1151, seller: naveen electrotech pvt. Ltd, delhi via snapdeal)