Toshiba India — Led tv panel problem

Brijeshwar

Address:

Visakhapatnam, Andhra Pradesh, 530011

It's been almost two months after my complain and receiving of message for ongoing approval till date. However in absence of any contact from company personnel, I called them and enquired regarding my complain status. After listening my reference number they just informed me that your given TV serial number is wrong. My extended 3 years warranty period is going to end on 31 March. I wonder till now why they kept quite though their technicians have already visited my house, taken all sorts of proofs and assured us for immediate action. Anyway today on[protected] I have again filed a fresh complain hoping that this time they might have registered it with correct serial number. Since warranty days are left very few I am worried that this time also Toshiba executives are playing any game with me but to make it certain that they have registered correct number I have recorded the conversation this time. Company's behaviour till now does not look very supportive, the way they handle client's complain is not satisfactory. I have already purchased two LEDs from them but this time their behaviour annoyed me upto the limit that I would suggest my friends about not to purchase any Toshiba products. And if they failed to provide me required support this time than I can visit consumer forum with all sorts of evidences to sue Toshiba.

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Brijeshwar

I've been trying to contact Toshiba official since Feb and after these much follow ups I couldn't even get a satisfactory answer about my complain status. I am continuously trying to contact them through phone calls and even through watsapp chat also (RSM Mob: [protected] and Mr. RAM Area mgr) but they are not even replying to my messages. Toshiba is such a big brand and they do businesses in several fields but the way they treat their customers, it's really very sad. It's quite possible that my complain status is still at the nascent status after three and half months as it seems they lack principles and guiding philosophy. Otherwise they must have cared about pending complaints and its resolutions. Hopefully someone from Toshiba replies for my queries. Below is the reference of my complain;

As I wrote on watsapp ([protected]):

It's been almost 4 months since I've got a positive & affirmative reply from your side. I am tired of waiting and contacting you all, please provide me a solid answer and a absolute time frame. I think I already have all the required proofs but I need your final reply/no-reply to go ahead with.

Ref:
Name: Brijeshwar Kumar
Place: Visakhapatnam
Complain registration no. SR3H0024815.
Registered no. [protected]/[protected]
Date of Purchase: 01-Apr-2013.
Email: [protected]@gmail.com; [protected]@hpcl.in