Toshiba India — Toshiba led 32l5400ze

Address:	110018
Website:	toshiba-india.com

My name is abhishek nayyar (vice president, service, samsung india electronics pvt. ltd.) and i have a toshiba led model number 32l5400ze and my led is not working.

On the 16th of july 2013 i bought a new toshiba tv (32pu200ze) which stopped working on the 30th of july 2015. i registered a complaint of my tv and the engineer visited my home to check the tv and found that motherboard needs to be replaced. after 15 days toshiba brand told me that they do not have the motherboard with them and the only solution is to provide a replacement tv and for that i had to pay rs 4000/- extra (receipt attached) to the brand. after the replacement i received another model 32l5400ze on the 12th of august 2015. while replacing the engineer also conveyed that your new warranty period starts on 12/8/2015 and this tv is also covered under 3 years warranty plan.

Now its not even complete 1 year and the new tv also stopped working. i again registered a complaint and this time the engineer found that motherboard issue has come up with the new led (32l5400ze) as well. the engineer told me that i will have to pay rs 10, 000/- for getting the tv repaired. and i was shocked when the engineer told me that my new tv is not under warranty. however at the time of getting the tv replaced i was conveyed that the tv will be under 3 years warranty plan.

In the first case of 32pu200ze when motherboard was not available with the brand i cooperated with the brand and i paid extra money even when my tv was well within the warranty period and also while replacing the tv to new led 32l5400ze the engineer told me that your new led will be covered under 3 years warranty and now when the tv is not working the brand denies to get the tv rectified under warranty. i paid extra only on the basis of trust between the customer and the brand toshiba.

But now i feel cheated and misguided by the brand. hence, my humble request to toshiba brand is to get my tv repaired or replaced with e new one. i would also request you to take this case on priority basis or else i will have to approach the consumer forum and file a case against the brand toshiba.

Hoping for a positive revert.

My details are as below :
Name : abhishek nayyar
Registered mobile number : [protected]
Alternate mobile number : [protected]
Address : c-201, ndmc keshav kunj apartments, h-block, vikaspuri, new delhi-110018