Toshiba India — Toshiba Refrigerator Ice maker model

Address:	400080
Website:	Toshiba

I had purchased a big Toshiba Refrigerator in May 2011. Somewhere in July-August 2016, the Fridge started giving problem of ice formation in the Freezer. All the items would get coated with ice. About a month back I took the company service centre no.[protected] from the website and lodged my complaint. Within 2 days a person(Cell No. [protected]) called up enquiring about the complaint. I asked him if he was a company technician. He said that the company has deputed him to attend the complaint and his company is the authorised franchisee. I explained to him the above problem. He came to attend the repair on 3/9/2016. He said that the sensor was not working and he would have to replace the same and it would cost around Rs.5, 650/-. I agreed to pay the same and he replaced a new sensor and gave me a bill of M/s. Kamal Enterprises for Rs.6, 200/-(5650 + service charges 550/-). He handed over the old sensor to me. He told me that the Fridge would start working after 4-5 hours. However, even after 10 hours the fridge did not work at all and all the vegetables and milk stock in the Fridge got spoilt. In fact the condition worsened after the repair and the Fridge that was working before the complaint had now totally stopped working after the repair. I tried calling him but his phone was not reachable for the next two days. At last when I got him on the phone on 7/9/2016 and told him about the same, he said he would come but inspite of several calls, did not come. When at last I got him, he said that he would have to procure some new part from the company and hence he would be able to come only on 10/9/2016. He alongwith one more technician came to attend the same on 10/9/2016. He asked me to give the old sensor but as it was not readily tracable, I could not give it to him. He did something and said the Fridge would start working but again except for the partial working of the Freezer, the Fridge did not work. I again made several phone calls on the same mobile number. At last he came on 19/9/2016. He kept on insisting for the old sensor on the pretext that he wanted to compare both the sensors. So I made a red colour marking on the old sensor and gave it to him. After a few minutes he gave me back a sensor saying that it was the old sensor but it did not have the marking made by me. He told me to start the Fridge after 8 hours. I did accordingly and the Fridge has started working but the problem of ice formation is not resolved and ice gets formed over all the items in the Freezer i.e it has gone back to square one i.e the way it was before I lodged the complaint which means he has not done anything but put back the old sensor. I have a strong feeling that he has used the old sensor only and fradulently charged me without replacing any part. By this complaint, I request you to investigate this matter within the next 48 hours failing which I shall be construed to take up such steps as may be required in this matter.

I would also like to add that the service quality is extremely poor. The technician is not free and I had to make several phone calls to chase him. I am surprised that a company like Toshiba is having such a callous approach towards its customers.

Raji Subramanian
Mob: [protected]
email : [protected]@gmail.com