Toshiba Led Tv — Complaint for Toshiba LED TV 39 inch Model 39P2305ZE

Address:New Delhi, Delhi

I have purchased Toshiba LED TV 39 inch Model 39P2305ZE on 11th May, 2014 from NAVEEN ELECTOTECH PVT.LTD. Model town, Invoice No 2014-15/2371, However to my surprise I observe black spot on the picture screen with in 10 months from the purchase and lodged a complaint with the Toshiba service center and the Technician visited on 10th Mar, 2015 and advise that the complete PANNEL will be changed with in a weeks time but it has been almost 11 day elapsed and still no action has been taken, I have call up that Technician ( Mr Abhey ) many time but he has not provided me any solution and given me a new complaint center number [protected], I have called up on that number on 11th Mar, 2015 and Mr Ravi attended the call and told me that the pannel will be changed with in 2 to 3 days and again on 13th Mar when a call the same number Mr Ravi has told the company do not have the pannel for Model 39P2305ZE and the company will provide us a new higher model of 40 inch TV with extra cost of 5000 to 13000 which I refused as why should we bear the cost if the company don’t have the panel, than he told that he has forwarded my request with a waiver for the extra cost to be bear by the company. I request you to please look into the matter and provide me with a solution on urgent basis or I will register a complaint in the consumer forum.
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