[Resolved]  Toshiba Led Tv — Complaint till not resolved from last 15 days

Address:Pathankot, Punjab

Sir/Mam I want to lodge a complaint regarding the poor customer service provided. I lodged a complaint regarding a technical glitche of not working of led tv purchased whose model number is 24PS10ZE purchased from pathankot punjab where I work as a court manager . Complaint number is- 7F0050591. And its almost now 15 days. After lodging of complaint engineer visited from the pathankot in punjab service centre and told me that there is a fault in the board where hdmi ports and other ports get connected so we have to order it after 3-4 days board came they said the company had send the wrong board again board is ordered after 3-4 days again board came it again doesnt worked then they said a software has to be uploaded we have to take the tv to service centre and then has to upload the program. Aftet I that I called the service centre people they said software is not getting uploaded and again new board has to be ordered and after that almost a week had passes on no board from the head office came neither there is any communication by the service centre people. I have to call every time but from last 3-4 days they are not picking up my call.. I want to ask the authorities tat is this the way your company deal with customers and for a small complaint like this 15-20 days it took for a company like of yours to resolve. I am almost done and fedup of the response given to me by the service centre people. After doing every bit of it I am writing this mail. After this I will be takin this matter to the higher authorities or will take the matter to the differnt consumer forums and social media. Hoping a quick response
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Aug 14, 2020
Complaint marked as Resolved 
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