Toshiba — Premature TOSHIBA LED TV Panel failure | |||
1. I have purchased 55" RW1 TV on 25-May2013 and TV is installed on 28th May 2013. 2. TV started getting small horizontal lines on screen from May-2013 inwards. Lines will be only noticed if we view TV from closer. 3. Assumed that problem might be with DISH connection and ignored. 4. Played Blue ray disk on June 13th, lines are clearly visible on screen and identified the problem is with TV and registered a complaint on June 14th. 5. Raised service request SR6F0024370 on June 14th, exactly after 1year 17 days of TV installation 6. Technician visited the house and told us that Panel is defective and it should be replaced. 7. I have requested Service support to consider my case and replace TV Panel under warranty even though Warranty is 1 year and I have complained after 1 year 17 days. 8. I have wrote a mail to [protected]@toshiba-india.com and they replied that they are considering my case. 9. Finally I got a reply from Toshiba service centre on 13-Nov and they told us they cannot replace panel since TV is out of warranty at the time of compliant. I have purchased TV for RS 1, 50, 000, which is a huge money for an average Indian consumer. How Toshiba TV can last only for One year?. Is life time of Toshiba TV is only one year ?. Premature LED Panel failure is Manufacturing defect. How can Toshiba escape from its responsibility since Complaint is not registered with in warranty period, even though it is delayed only by 17 days. Why Toshiba is selling poor quality and defective TV panels to Indian consumers ? Ravinder [protected] Was this information helpful? | |||
Nov 16, 2014 filemycase.in's response Sir please send your grievance to [protected]@filemycase.in
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It is company responsibility to solve such Manufacturing defects.
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