Toshiba — Toshiba laptop customer service

Address:

New Delhi, Delhi

To Higher authority of TOSHIBA, Sir/Madam This is to bring to your notice that I started my communication about my complain regarding my Toshiba laptop ( Model No : PSKACG-03400W) from 19th August 2014 at [protected]@toshiba-india.com. Through several communication I realized that nothing seems to be resolved then I register my complain at Toshiba-india.com. On 26th August I got reply from [protected]@toshiba-india.com and then again I informed there my whole concern. My problem is: the expiry of the warranty of my laptop was 16/08/2014 and I was going outstation from 8/8/14 to 18/8/14. My adapter had heating issue and so I registered complain with complain id: SR8F0010253 for its' replacement and also asked for normal service of the laptop. On 7/8/14 the service engineer (Mr. Rajeev, mob no. [protected]/ [protected]) came and changed my adapter and was about to leave. Then I asked him what about the normal service that I mentioned in my complain. Then unwillingly he opened my laptop and again fixed it within a minute. When I asked what happened, why he did not check properly he replied that he had done his job and things are fine. I was not able to verify and he left. Next day I had to leave and while in train when I opened my laptop few of the keys of my laptop were not working and the corner of the laptop had some gap which creating sound while moving the laptop. Then I found the backside parts are not fixed properly and so my laptop is in imbalanced state. These whole things happened due to the uneven fixing and ignorance of the engineer. When I came back I complained Toshiba for this improper service and every time they assured me that they will resolve my issues as I agreed to pay for the parts. For all this to be done properly I constantly send mails to [protected]@toshiba-india.com and contacted the authorised lady in that mail Miss Rachna Joshi, Landline:+[protected], but no one tried to handle my matter seriously. In between I found that the adapter that Toshiba provided me on 7/08/14 is not working from 1st September 2014. Now I am totally helpless and not able to use my laptop at all. I constantly called them whether Toshiba will resolve my issue or I should try to fix my problem own. They assured me every time that my problem will be resolved as an urgent case. But it is 5/09/2014 today and now they have stopped replying to my mails and also stopped picking my phone. This is not expected from a company like Toshiba. I was supposed to contact Mr. Pawan (mob [protected]) and Miss Rachna Joshi and both are not responding. I request any higher authority of TOSHIBA, to answer for this poor service and to answer for this mental harassment that I have suffered from these many days because of them. It seems I am at fault choosing Toshiba as my laptop. I would never suggest anyone to go for Toshiba in my life, but I can not allow anyone to behave like this if I am not at fault. Sincerely yours Sweta Mishra Student IIIT Delhi