Toyota — About toyota insurance

Address:

Jalandhar, Punjab, 144001

Hi my name is dheeraj singla. I have bought a innova crysta dated 25/7/2016 from jalandhar. They said we have also sell insurance with toyota. I bought it at same time. Now my car goes to a claim process on date 16/8/2016. When my car is ready after 1 week the claim officer inform me that your insurance is not complete. I said what happen. He said there is an issue of form 62 b. I dont know about it. I confirm it from the claim officer. He said the officer who insured your car has not deposited payment yet. I was shocked. I talk to insurance officer mr. Sumit in a. N. R. Motors jalandhar. He said sorry to me and tell me i have complete your payment in just 15 mins. I said ok. I requested him so many times after that he is not answering me properly. 4 days later my car is now at claim center and insurance officer is not answering. Plz tell what can i do. I never insured my car with toyota.