Toyota — Fortuner suv car got accident for 1 month and company have no parts

Address:

Rohtak, Haryana, 124001

Hi team,

Thanks in advance for your support and understanding.

We are using multiple models of toyota from last 15 year's and have great faith on brand. We have purchased fortuner having faith in toyota brand & highly satisfied till last week but now, we are completely disappointed during last week incident.
Suv car detail
Car =fortuner
Registration number=hr14 l 0032

Owner detail:
Name =ashok gulia
Mobile number=91-[protected]

In last week, we were going to our relative but my suv toyota fortuner car (Swift drizer) accident on the road while driving. This was very unfortunate moment form me and my family.

We have contacted to your local dealer manager mr. Sandeep madaan at satyam toyota authorized service dealer at rohtak disst (Haryana) and left our suv there on same day to replace bumfer and other faulty part as they want but issue not resolve. After that we called and met so many times but every times they are not giving proper response and telling that the parts are not available. He intimate us that whenever the required part will be available but did not receive any call to fixed the issue. This process running last for 20 days but still the condition of my suv is same as the they of accident. Now a days, they are not receiving my phone as well

We are completely unsatisfied with your process and behavior with customer. It will break our faith and relationship with toyota brand, due to such kind of bad behavior in that tough situation.

It is my humble request to you, please consider as a critical case complaint. We are expecting positive feedback from the same.

Hope, my car part replacement issue get resolve.