[Resolved]  Toyota Innova — innova colour damage

Address:

Mehsana, Gujarat

hi My name is MILAN PATEL ( GJ 02 BH 3090 ) i am from MEHSANA ( GUJARAT ) I purchase my new INNOVA car before 11 month against MAHINDRA XUV from mehsana. Before 10 days my driver told me that some colour damage happen in our boinet without our fault. i suddenly go to the show room and ask for that colour damage. The service manager analyse the problem and said " this is not our companies fault" and blame me, its happen from your side. Even servise superviser directly give me nagative answer. After that when i been angry, he said me to submit this problem in to the company. After three days he against give me nagative answer and said that " this is not our company faults " then asked one question to him" THEN TELL ME WHATS MY FAULTS". and they didn't give me proper answer. Even after 15 days from the incident i didn't get my satisfied answer from your show room and service management. i like to ask one question to company " HOW CAN YOU CELEBRATE ONE BILLION HAPPY CUSTOMER SARAMONY WITHOUT GIVING A PROPER ANSWER TO ONE CUSTOMER".? I even have mahindra SCORPIO but i would like to say that " WITHOUT ANY FAKE ADVERTISING MAHINDRA HAVE A BETTER CUSTOMER MANAGEMENT AGAINST TOYOTA ". and the service staff even khow that how to answer our valuable customer compare to TOYOTA. So i requasted you to give me proper answer and solve my problem as early as possible. otherwise i have two ways to do (1) go to grahak suraksha and tell to other other customer for not purchase any product of toyota and second thing is (2) i sold my innova after one month and purchase any other car like MAHINDRA XUV. So Its not a challange but its my humbly request to all toyota service member to solve out my problem.