Toyota Kirloskar — Poor quality tire supplied in Toyota Fortuner

Address:

Gautam Buddh Nagar, Uttar Pradesh

I would like to express my disbelief and discontent towards the most premium and well recognized SUV in the country, Toyota Fortuner.

I have been driving a Toyota Fortuner with regn no. UP16AL 5293 for the last 12 months and have done 9100 kilometers till date. Last week during a local journey in Delhi city one of the tyres of this macho SUV (front tyre on navigator side, DUNLOP made in Japan) burst while parking at almost zero speed of the vehicle. This has come to me as a shock because I thought I had bought a SUV which was being sold as the best off roader with the capability to conquer all type of roads, mountain terrains, hills, etc.

I went to Toyota authorized dealer M/s Espirit Toyota in Noida and asked them to log a complaint for a sub standard tyre provided to me with this premium SUV by Toyota. After 3 days, the dealership team has coldly informed me that they can’t do anything in this regard as the Toyota Quality policy does not cover such incidents. The cost of replacement is Rs 23, 500 for a similar DUNLOP brand tyre.

I would like to ask the Toyota Management team the following questions as a customer who has paid premium and waited for a few months to take delivery of this vehicle: -
 -What is the quality control deployed at manufacturing stage that these cars pass that even the smallest stones on the roads can harm the tyre and to the extent that the tyre bursts?
 -Who is responsible for the likely loss to life in case such an incident happens when a SUV (which is generally driven at high speeds by most users) tyre bursts?
 -Why is Toyota not highlighting such facts to users that the tyres can’t withstand even the local stones on the roads and the drivers must drive slow down when they see stones on road?

I would like to hear from Toyota on the issues raised by you in a few days before I raise this issue in the consumer forum or in the media….Waiting very eagerly for your response.

Sanjeev Arora