Toyota — No response and poor service by toyota

Address:

Visakhapatnam, Andhra Pradesh

Dear Toyota Team, I am a new toyota customer and proud owner of the new Toyota Etios from Nov 14.. I have purchased the vehicle from your esteemed dealer ship Toplink Motors Pvt Limited, Ranchi, in Nov 14 Please find below my vehicle details for your ready reference. Vehicle Number : JH01BM1768 VIn Number : MBJB29BT[protected] Date of Registration : 31 Dec 14 Vehicle Model : Toyota Etios Vx I have done my first service on 09/12/2014 in your dealer Shinrai Toyota Service Center at Cotton Green Station, Mumbai. Later I have been transferred to Visakhapatnam on official purpose. On 17/08/2015, I observed a fuel leakage. So I have shifted my vehicle to your dealership (M/S Leelakrishana Toyota, Visakhapatnam, Dealer Group Radhakrishna Toyota) for repairs. After detailed inspection your dealership technicians noticed that there is an Aluminum heat shield missing from vehicle & two bolts of fuel tank were not there in the vehicle at all. As a consequence the petrol tank came in contact with the surface of exhaust pipe, resulting in melting of the fuel tank. I strongly feel that my vehicle was hastily examined during the previous service resulting in this condition. Please note that my vehicle has not even completed one year usage. I was very surprised to see such a nature of fault, which could have lead to serious consequences with mortal threat to anyone from my family while driving the car. I have gotten the tank and the aluminium shield replaced on my expense. This kind of incident, being an aberation to the norm is not even being covered by my insurance. Looking at the nature of defect, the technicians could only indicate a lapse during previous inspection. I request you to kindly examine the reason behind such an occurrence which if not detected timely would have surely resulted in a major mishap. Personally, I have lost the faith in the service quality being provided, despite of that being the prime reason of buying a Toyota vehicle. I would like to quote, that I being in the armed forces, had immense faith in the quality and the superiority of customer satisfaction maintained by Toyota. After this incident, i am not sure if i will be able to maintain the same. If a brand new car can have such kind of defect, which will go unnoticed until a mishap happens, then there is sure some lapse on the quality Toyota maintains. I have already paid up for the uncalled repairs, as the vehicle has not even completed an year and is well within the warranty provided by Toyota. It is requested that a serious inquiry may be made into such lapse and my hard earned money and the trust in Toyota be reimbursed.