Toyota — Poor Servicing and Customer Care

Address:

530041

Please note that I have given my Toyota Fortuner (Reg No. AP31CU9485) for routine servicing and attending some minor complaints at Leela Krishna Toyota Service Centre at Visakhapatnam. The vehicle was given on 17 June 2016 at 1800LT. Had to wait for two hours for consulting a Service Assistant. Self was informed that the vehicle will be ready only on 18th evening. On 18th at 1903 LT self received a call saying that the vehicle is ready but since it was too late I had asked them to take delivery on 19th and SA confirmed that Sunday is a working Day. I reached the service station with my 7 year old son on 19th at 11.30 AM and found almost deserted Service Centre except for two watchmen, two workers and one SA. the vehicle was told to be ready but to my dismay I found that the vehicle was not even washed and most complaints were not attended to. the wheel caps of the vehicle still had mud and dirt and the SA claimed that the vehicle is ready. The bill was a good amount without attending to all complaints. After complaining for several times, self had to take the vehicle to washing station and got the vehicle only cleaned with cloth and no washing was done. The centre was not accepting card payments even though it was displayed everywhere cards are accepted. finally with great disappointment and heavy heart self took the vehicle out at 1500LT with a delay of about 4 hrs, even though the SA (Mr. Chenna Kesava Swamy Code No. 1200551) claimed that the vehicle was ready. It was a total poor show from Leela Krishna Toyota and I have lost belief in the Service provided. Kidly look into the matter and give good customer support rather that employing any one who walks in.