Toyota — Regarding your vehicle Innova bearing registration no. CG04H4455

Address:	492001
Website:	www.toyotabharat.com

Dear sir/madam

Our vehicle innova bearing registration no. Cg04h4455 was sent to akshay toyota, raipur on 21.05.2016, we have approved the estimate invoice on 24.05.2016.

Since then we have not received any feedback regarding the same. We have made several follow ups and called mr. Dey @ [protected]. Who never bothers to pick our calls. Today after 11 days ms. Priya pandey called and says that we need your consent again as we have not been able to arrange the spare parts till date.

This is the worst kind of customer service that we have ever expected from toyota. Its advisable that akshay toyota must not maintain such a department of customer relations when they never understand the destination of customer relations.

We are facing problem in our daily commuting but even as a courtesy of maintaining customer relations no one from akshay toyota had bothered to inform us the status in last 11 days.

Please arrange for to repair our vehicle in urgent basis by today evening or else provide us a alternative vehicle to solve our tremendous problem of commuting in urgent basis.

Please revert us in urgent with proper solutions and a gesture of proper customer service.