Toyota — Service center unable to identify the problem in my innova event after inspecting 4 times my vehicle | |||||
I have given my Innova for replacing Clutch plate (@ Cotton Green center) and it got replaced but later their was some vibration i can feel, hence again i gave back to check as to why this is happening. your service center checked and reported vehicle is ok no issue found still i was not satisfied and i can feel that vibration so this continue for 3-4 times and these guys repeatedly told its ok. So i went to other service center (Reay Road) and they realized that vibration is due to some issue with flywheel. Later without my permission cotton green guys took my car from Reay road center and called me to sort that issue. My concern is why that center was unable to find that issue inspite of giving my car to them 4 times how can we trust you guys and god forbids if something happens who will be responsible for that. I want that thing to be changed and i am not going to bear that cost this is pure case of negligence, if this would have been identified in 2/3rd round of test i would have paid for it. I had a chat with manager of that center his offer is No Labour charges+10% discount+some interior freebie, which i am not interested what i am more concern about main problem i have written mail no reply from toyota yet and called several times not solved my problem yet Was this information helpful? | |||||
Toyota customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Worst service, worst manpower, worst technicians. Can't even diagnose problem in their own manufactured car. Expert in wasting time even for simple issues. A good car for retired/ jobless people who may pass hours in seeing their appreciation bell and other stupid acts.
Toyota has recruited worst class of employees to deal with their best class of cars.
This may be the best answer to know why Toyota lags behind in India, if they understand.
Toyota has recruited worst class of employees to deal with their best class of cars.
This may be the best answer to know why Toyota lags behind in India, if they understand.
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sirmem
i have Toyota fortuner, last time i Drop my car in infiniam toyota vadodara,
for running service, i place my issue is my car was sllipping when i press break.
i place this complain last 1month, but my issue not solved, so please help me what can i do.